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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Garry Smith

Garry Smith

May 23, 2025

5  out of  5
rating by Garry Smith
"I have been dealing with this same office for 30yrs + and have always had good service and experience. Everyone is knowledgeable and helpful. I should have stopped at saying I’ve been with them for over 30yrs that says it all. My daughter and now my oldest grandson is a customer."
We responded:
"We’re honored by your positive feedback, Garry! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kristen Williams

May 20, 2025

5  out of  5
rating by Kristen Williams
"I always have a pleasant conversation with the agent and my questions are answered immediately and help is given. I much appreciate their willingness to help with any questions or issues with a smile in their voice."
We responded:
"We appreciate your review, Kristen! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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sean wood

May 20, 2025

5  out of  5
rating by sean wood
"We switched 2 1/2 years ago and absolutely cannot be happier. They genuinely care. Customer service is always amazing and extremely professional. We absolutely save a lot of money and still maintain excellent coverage. And if you’re reading this, do not hesitate to call them, get an estimate and switch. You will not Regret it"
We responded:
"Thank you for reviewing our State Farm office, Sean! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Donna Garza

May 16, 2025

5  out of  5
rating by Donna Garza
"I have been with Lori Pons State Farm since the beginning and will never leave. Ms. Shari is always professional but yet personal. She knows how to keep that balance and I love it. To me with her staff Ms. Lori can’t go wrong."
We responded:
"We’re thankful for your feedback, Donna! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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W.S. Williams

May 16, 2025

5  out of  5
rating by W.S. Williams
"Sandy was very knowledgeable and very helpful. Getting great coverage was an easy transaction! Would strongly recommend!"
We responded:
"We appreciate your review, Bill! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tia Black

May 16, 2025

5  out of  5
rating by Tia Black
"Sandy is a pleasure to work with, very reasonable and always helpful."
We responded:
"We’re honored by your positive feedback, Tia! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Isabell King

May 15, 2025

5  out of  5
rating by Isabell King
"Wow were do I begin I Switched to state farm 4 years ago and let me tell you these ladies are Awesome.Lori could not have hired a beautiful Set of ladies I Love Sandy and Sheri they are Very Kind and thoughtful and Generous they have the best Personality we are like family sharing baby Pictures and just loving each other You can't get that Everywhere Lori These ladies should be Commented I Love them Both way too Go State farm I would change a thing Mrs King 👑💕💕💕💕"
We responded:
"We appreciate your review, Isabell! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tammie

May 2, 2025

5  out of  5
rating by Tammie
"If you need a good agent Shari is the best!! She has really helped me save money over the years and has provided excellent customer service and policies."
We responded:
"We appreciate your review, Tammi! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brian Kagan

May 2, 2025

5  out of  5
rating by Brian Kagan
"Lori and Sandy are fantastic. Always call us back quickly, work to get us the best rates. We have every policy with them and can’t imagine finding a better team to insure us!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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E Mathis

April 29, 2025

5  out of  5
rating by E Mathis
"Shari and Lori have been a great source of information and help. We've been with them for going on 7 years now and I have never been happier with a Statefarm agent and I recommend them to anyone who is looking."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Stormie Jinright-Smith

April 25, 2025

5  out of  5
rating by Stormie Jinright-Smith
"Great place! Always available to help. Love miss Shari. Highly recommend."
We responded:
"We appreciate your review, Stormie! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jeanne Hobbs

April 24, 2025

5  out of  5
rating by Jeanne Hobbs
"I have been with State Farm for many years. Lori Pons State Farm insurance has always been there for me. Any issues comes up they fix right away. Gives a whole new meaning to “Like a good neighbor, State Farm is there!”"
We responded:
"We’re honored by your positive feedback Jeanne! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Uthgar Manslayer

April 23, 2025

5  out of  5
rating by Uthgar Manslayer
"Shari was such a wonderful help! She made everything very easy to understand got us the best deals as well! She was just a delight."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Larry Johnson

April 23, 2025

5  out of  5
rating by Larry Johnson
"Lori & Sandi are the best - they have had our insurance for 10 yr plus and would not even consider changing"
We responded:
"We’re honored by your positive feedback Larry! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Wendi Keglor

April 18, 2025

5  out of  5
rating by Wendi Keglor
"Shari, Sandy and Lori are AMAZING to work with! I pay a very reasonable rate, you should too! Call them and get a quote. Much cheaper than Geico/General. Been there, tried that. Saved more staying with State Farm!"
We responded:
"Thank you, Wendi, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Sam Phillips

April 4, 2025

5  out of  5
rating by Sam Phillips
"Been a customer since the early 80 ‘s always been there for me!"
We responded:
"Thank you for your 5-star review Sam! My State Farm team and I are happy to be your good neighbor!"
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Mark Barber

March 31, 2025

5  out of  5
rating by Mark Barber
"Thankyou Lori pons for our insurance needs !You have a great establishment, with professional experience knowledge!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Adam Hogberg

Adam Hogberg

March 26, 2025

5  out of  5
rating by Adam Hogberg
"Very helpful staff."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Diana Bowen

March 25, 2025

1  out of  5
rating by Diana Bowen
"I would not recommend this office or StateFarm in general, not the same company it use to be (read the fine print for everything). I had them for many years and sadly loyalty and customer service isn’t a thing and the same anymore. I don’t normally do these reviews but maybe if it helps someone else then it is worth my time. This office messed up our car insurance multiple times and corporate dropped us because they stated we didn’t have insurance when we clearly did and had proof of it. They reinstated us just to charge us more. They sent letters to the state saying we didn’t have insurance when we did and our drivers licenses got suspended where we had to go pay to fix their mistakes. It was a mess and nothing was done to help us even at corporate level. Also, not once did Lori Pons “our” agent call or speak to us about anything or try to step in and help. Not sure where she was or if she even knew about any of it until it was too late and we left. Then after we cancelled with headquarters they still charged us the next month and we had to call to get a refund. Save yourself some time and headache and go elsewhere. 😩"
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. As you know your account problems were due to a billing problem that was being handled by an out-of-state State Farm agency, not our office. We tried to fix the problem for you, but the only solution was unacceptable. One of our very experienced team members handled your account & there was nothing that I could have done additionally for a different outcome, unfortunately. State Farm has to abide by Florida law concerning required minimum insurance reporting & there are no exceptions. Our office has no control over this & is not involved at all. Again, I apologize that you have had a bad experience with State Farm & also with our agency."
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Vince Smith

March 18, 2025

5  out of  5
rating by Vince Smith
"I have gotten the best advice and service from the Lori Pons Agency. I have shopped around virtually everywhere and found they have the best rates, and without sacrificing service. That's a rare thing these days! They take pride in what they do and it shows. When I call, Shari always seems to be the one that answers and she has had great insight into the best way to go about insuring my home and autos. We all know insurance has gone up a lot these last few years, and Shari has helped me mitigate those costs, and helped me keep my insurance affordable. I rarely write reviews, but I can assure you that if I’m taking the time to call out something, it’s noteworthy. This agency and Shari have been wonderful to deal with, and the advice I receive from them is in my best interest, not in the interest of their commission check like most places these days. I was not originally trusting of this when Shari talked to me about getting the State Farm Credit Card (I don’t use credit cards for much). But I decided to go ahead and get it. It’s now The only credit card I use, and I only use it to pay my premiums, then I pay it off. Just doing that I received almost $300 in the first 6-8 months and applied it toward my insurance premium. I’ll take free money any day! Thank you Shari Cockrell for the good advice, and GREAT customer service! A+"
We responded:
"We’re so thankful for your feedback Vince! It’s our pleasure to assist you with your insurance and financial needs. If there is anything else we can do to help, please let us know!"
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donald hasty

February 26, 2025

5  out of  5
rating by donald hasty
"Have never had any issues with this agent. All employees are exceptional. If I’ve had any questions or concerns they have addressed them instantly. Great staff and agent."
We responded:
"We’re honored by your positive feedback Donald! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mickey Barbaccia

February 14, 2025

5  out of  5
rating by Mickey Barbaccia
"Very friendly and helpful agents at this location. They are always there to help my family and I with any accidents we have had. Great experience here!"
We responded:
"We’re honored by your positive feedback Mickey! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Erika Harter

February 5, 2025

5  out of  5
rating by Erika Harter
"The staff, especially Shari, has always been wonderful to work with. I have been with State Farm for many years and this office is outstanding! They are always helpful, kind and there to address all of my insurance needs. If you are looking for insurance at a great price plus personalized service that won't treat you like just another number I highly recommend giving them a call."
We responded:
"Thank you for reviewing our State Farm office Erika! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rose Rossignol

February 4, 2025

5  out of  5
rating by Rose Rossignol
"Sandy helped me get my app straightened out and spent much valued time with me. I love my Insurance Agency."
We responded:
"We appreciate your review Rose! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Shirley Feltman

February 4, 2025

5  out of  5
rating by Shirley Feltman
"Sandy at this State Farm Agency has been most helpful with our Insurance. She is always up-beat, friendly, and very patient with her clients. I fully recommend THIS State Farm Agency. They are in Callaway in an easily assessble location."
We responded:
"We’re very thankful for your feedback Shirley! It’s our pleasure to assist you with your insurance needs. If there is ever anything else we can do to help, please let us know! You have been a wonderful client over the years & we appreciate you!"