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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Hayslett

January 28, 2026

5  out of  5
rating by Mark Hayslett
"I have used the Lori Pons agency for my auto insurance for many years. I am very well pleased with the insurance prices along with the quality of service/ attention that I have received from the Lori Pons agency. Shari and Sandy have assisted me with my insurance problems and needs over the years and they are awesome!!!! I will always recommend the Lori Pons agency to anybody needing insurance of any type and to ask for Shari or Sandy for outstanding customer service. THANK YOU Shari,Sandy, Lori Pons, and the other members of the Lori Pons agency for your service and attention. I plan on being an insurance customer of yours for a long time."
We responded:
"Thanks so much for the amazing review, Mark! We really appreciate your support here in Panama City . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Lori Pons’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Panama City . "
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Steve Hogg

January 27, 2026

5  out of  5
rating by Steve Hogg
"I liked these people during the 5 years I was with them. However they didn't tell me before I went to the dealership to purchase another vehicle, that they was terminating me . All this information came after I purchased another vehicle, so that ment I was going to pay way higher premium. If they would have told me this while we talked at the dealership, I could have bought a vehicle out right with the equity monies I had,then I wouldn't have needed nothing but pip I don't guess there's nothing I can do about it now.Have a good day"
We responded:
"We appreciate your review, Steve! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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maloni Doty

January 26, 2026

5  out of  5
rating by maloni Doty
"Shari is the best. This Local agency goes beyond the basic needs of their customers and they build great relationships!! Thank you for an amazing job!!"
We responded:
"We genuinely appreciate your 5-star review, Maloni. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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candace beck

January 23, 2026

5  out of  5
rating by candace beck
"Great group to work with. The prices are competitive and they met all my coverage needs. I like the multi vehicle discount!"
We responded:
"Thank you for the great review, Candace! We are always here to help with your insurance needs here in Panama City . "
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Bryant Stickels

January 22, 2026

5  out of  5
rating by Bryant Stickels
"Great Service Great price. Thanks Sharron"
We responded:
"Thank you so much for the 5-stars, Sharron! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Kim Stewart

January 16, 2026

5  out of  5
rating by Kim Stewart
"Goes above and beyond to make sure I get what I need. Awesome, Awesome, Awesome."
We responded:
"Thank you for the fantastic review, Kim! We are always here to help with your insurance needs here in Panama City."
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Armand Vilches

January 12, 2026

5  out of  5
rating by Armand Vilches
"Friendly, reliable, and professional!"
We responded:
"We appreciate your review, Armand! We are delighted to know you have had a great experience with our State Farm office. We appreciate you and are here to help! "
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Tracy VanAtta

December 22, 2025

5  out of  5
rating by Tracy VanAtta
"So refreshing to receive excellent customer service. Sandy was very patient with helping me switch from my prior insurance and is helping me to possibly secure another policy with State Farm soon."
We responded:
"Thank you for your review, Tracy! We strive to provide excellent customer service and are so grateful for your business and look forward to working with you. We appreciate you!"
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S Smith

December 18, 2025

5  out of  5
rating by S Smith
"Shari went above and beyond to help with my insurance needs through State Farm."
We responded:
"I am so glad Shari was able to help you and you had a good experience with our office. If there is anything else we can do for you please let us know. We truly appreciate your business!"
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Ronald Fraser

November 22, 2025

5  out of  5
rating by Ronald Fraser
"We have appreciated the people at the Panama City State Farm office more than we can say. They were there to help us after we went through Hurricane Michael and lost everything including our cars and house. They were one step ahead of us in getting a rental car, and helping us begin the recovery process. When our van was hit and totally destroyed they were there to help in every way. Their kindness and compassion and efficiency have been greatly appreciated. We have had other insurance companies try to get us to change, but we could never find another company with people who truly care as much as Sandy and Sharri at Lori Pons Insurance Agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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AMY PURVIS

November 20, 2025

5  out of  5
rating by AMY PURVIS
"Shari was so helpful and considerate. Everyone there is so helpful. I highly recommend them."
We responded:
"We’re honored by your positive feedback Amy! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Seth Cromwell

October 31, 2025

5  out of  5
rating by Seth Cromwell
"Some of the friendliest staff I have ever had the experience of dealing with. We love our branch at the Lori Pons office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Jessica Gatewood

Jessica Gatewood

October 8, 2025

5  out of  5
rating by Jessica Gatewood
"I had a wonderful experience in finding a much better rate for my full coverage personal and commercial vehicle insurance. Shari was awesome, knowledgable, and really patient with me. Shari also discussed a Term Life Insurance policy, which fit into my budget really well. With her expertise I was able to get all 3 types insurances for $20 less than my old policy, which was only full coverage personal vehicle insurance. Shari was also able to answer all of my Term Life Insurance policy questions in depth and quickly, I didn't have to wait for a call back, hours later. If you are looking for new insurance, I highly recommend talking to Shari!!"
We responded:
"We’re honored by your positive feedback, Jessica! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gerry Marcatos

September 8, 2025

5  out of  5
rating by Gerry Marcatos
"Shari was very helpful courteous and professional, if she wasn't sure of the answer she took the time to look it up and made sure I had all the answers to my questions."
We responded:
"We’re thankful for your feedback, Gerry! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Linda Cooper

August 14, 2025

5  out of  5
rating by Linda Cooper
"I have been more than pleased with this Company. They all go above and beyond caring about their clients needs. FINALLY...An Insurance Company I feel secure with and that is a blessing ! Thanks Girls."
We responded:
"We appreciate your review, Linda! We are delighted to know you have had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Sara Jones

August 6, 2025

5  out of  5
rating by Sara Jones
"Very helpful people! I did not have to do a thing. Sandi did everything. It was a great experience. Lori was there as well.That is why I stay with State Farm."
We responded:
"Thank you for reviewing our State Farm office, Mrs. Jones! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We enjoyed your visit in the office & sincerely appreciate your business!"
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Clarence Davis

August 5, 2025

5  out of  5
rating by Clarence Davis
"I was with State Farm changed for a while but came back for the great personal service that Sandy gave me , helping me get the best insurance package for my car . 5 stars to you Sandy thank you for being so helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Halle Weston

July 18, 2025

5  out of  5
rating by Halle Weston
"Sandy is the best! The team at Lori Pons State Farm is friendly and efficient!"
We responded:
"Thank you, Halle, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Beyond Vagabond

July 16, 2025

5  out of  5
rating by Beyond Vagabond
"The Lori Pons State Farm office is THE BEST. VERY KIND, PROFESSIONAL AND PATIENT with my insurance problem and thoroughly helped me find a resolution. GO SEE THEM! Ms. Sandy is the best!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Marcia Johnson

June 10, 2025

5  out of  5
rating by Marcia Johnson
"Shari has been greatly kind and helpful, been with the Lori pons office for years. Marcia Johnson"
We responded:
"Thank you for the nice review Marcia! We appreciate you!"
Profile photo of Paul Atwell

Paul Atwell

June 3, 2025

5  out of  5
rating by Paul Atwell
"Lori Pons State Farm are the best when it comes to customer service and answering any questions that you might have on your policy and when you really need them they were there after Hurricane Micheal ."
We responded:
"We’re honored by your positive feedback, Paul! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Latonya Thomas

May 30, 2025

5  out of  5
rating by Latonya Thomas
"Lori Pons and the staff , especially Sandy, Shari has always been so wonderful and very quick to respond. I have been with State Farm for many years and have no complaints or issues.If you are looking for insurance at a great price and friendly staff ,give them a call."
We responded:
"We appreciate your review, Latonya! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Garry Smith

May 23, 2025

5  out of  5
rating by Garry Smith
"I have been dealing with this same office for 30yrs + and have always had good service and experience. Everyone is knowledgeable and helpful. I should have stopped at saying I’ve been with them for over 30yrs that says it all. My daughter and now my oldest grandson is a customer."
We responded:
"We’re honored by your positive feedback, Garry! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kristen Williams

May 20, 2025

5  out of  5
rating by Kristen Williams
"I always have a pleasant conversation with the agent and my questions are answered immediately and help is given. I much appreciate their willingness to help with any questions or issues with a smile in their voice."
We responded:
"We appreciate your review, Kristen! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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sean wood

May 20, 2025

5  out of  5
rating by sean wood
"We switched 2 1/2 years ago and absolutely cannot be happier. They genuinely care. Customer service is always amazing and extremely professional. We absolutely save a lot of money and still maintain excellent coverage. And if you’re reading this, do not hesitate to call them, get an estimate and switch. You will not Regret it"
We responded:
"Thank you for reviewing our State Farm office, Sean! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."