State Farm® Insurance Agent Lori Pons

"Very helpful staff."

"I would not recommend this office or StateFarm in general, not the same company it use to be (read the fine print for everything). I had them for many years and sadly loyalty and customer service isn’t a thing and the same anymore. I don’t normally do these reviews but maybe if it helps someone else then it is worth my time. This office messed up our car insurance multiple times and corporate dropped us because they stated we didn’t have insurance when we clearly did and had proof of it. They reinstated us just to charge us more. They sent letters to the state saying we didn’t have insurance when we did and our drivers licenses got suspended where we had to go pay to fix their mistakes. It was a mess and nothing was done to help us even at corporate level. Also, not once did Lori Pons “our” agent call or speak to us about anything or try to step in and help. Not sure where she was or if she even knew about any of it until it was too late and we left. Then after we cancelled with headquarters they still charged us the next month and we had to call to get a refund. Save yourself some time and headache and go elsewhere. 😩"

"I have gotten the best advice and service from the Lori Pons Agency. I have shopped around virtually everywhere and found they have the best rates, and without sacrificing service. That's a rare thing these days! They take pride in what they do and it shows. When I call, Shari always seems to be the one that answers and she has had great insight into the best way to go about insuring my home and autos. We all know insurance has gone up a lot these last few years, and Shari has helped me mitigate those costs, and helped me keep my insurance affordable. I rarely write reviews, but I can assure you that if I’m taking the time to call out something, it’s noteworthy. This agency and Shari have been wonderful to deal with, and the advice I receive from them is in my best interest, not in the interest of their commission check like most places these days. I was not originally trusting of this when Shari talked to me about getting the State Farm Credit Card (I don’t use credit cards for much). But I decided to go ahead and get it. It’s now The only credit card I use, and I only use it to pay my premiums, then I pay it off. Just doing that I received almost $300 in the first 6-8 months and applied it toward my insurance premium. I’ll take free money any day! Thank you Shari Cockrell for the good advice, and GREAT customer service! A+"

"Have never had any issues with this agent. All employees are exceptional. If I’ve had any questions or concerns they have addressed them instantly. Great staff and agent."

"Very friendly and helpful agents at this location. They are always there to help my family and I with any accidents we have had. Great experience here!"

"The staff, especially Shari, has always been wonderful to work with. I have been with State Farm for many years and this office is outstanding! They are always helpful, kind and there to address all of my insurance needs. If you are looking for insurance at a great price plus personalized service that won't treat you like just another number I highly recommend giving them a call."

"Sandy helped me get my app straightened out and spent much valued time with me. I love my Insurance Agency."

"Sandy at this State Farm Agency has been most helpful with our Insurance. She is always up-beat, friendly, and very patient with her clients. I fully recommend THIS State Farm Agency. They are in Callaway in an easily assessble location."

"The team at Lori Pons office is great. Shari is always helpful and attentive when problem arises."

"I've used sandy for YEARS now! She's by far the best and most helpful insurance person I've ever had and send everyone I know to her!!!! They always return calls, are very helpful and my personal favorite very honest!!!! Go w this office!!!!!"

"Always accommodating and very helpful"

"They always answer my calls and are very helpful with answering my questions. No issues. Highly recommend."

"Love love love Sandy!!! Always returns my call and answers my questions. Thank you for saving me over $200/month on my policy!"

"I have had first rate service from a staff that knows their business thoroughly."

"Great service and very helpful. Shari went above and beyond and was very patient."

"Sandy helped me out on 1/3/25. She provided quick, friendly service! I just walked in without an appointment and I walked out with a new auto insurance carrier! I got a great rate too!!"

"Great experience, customer service, and knowledge. Discounts, and pricing that stands out from other competitors. Shari is fantastic!"

"Agent & staff are always helpful and positive. They are amazing to work with."

"Lori Pons Agency is always very professional and always willing to help. Sandy is amazing. Been with them for years."

"From the time I called for a quote to the ease and smoothness of my experience when I made a claim, Lori and her crew and State Farm made me feel important as a customer and it was easy to navigate all I needed to do. The calls every so often from Lori's office thanking me for my business and super prompt replies if I had a question were so appreciated. Can't recommend Lori and this office enough."

"Excellent and friendly customer service with great reliability and quality of coverage"

"Sandy got things straighten out with the motor vehicle authority after I move to Florida. She goes above and beyond to please customers!"

"Get what I need every time! Shari is the best so helpful"

"Nothing but kind and helpful thanks Shari..."

"Shari was very nice & helpful. Explained any questions in full detail."