Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Darlene Bickley

Darlene Bickley

February 27, 2026

5  out of  5
rating by Darlene Bickley
"I went into this State Farm office to move my insurance policy from Texas. Sandy was very helpful and made it a smooth easy process for me. I would recommend them to anyone moving to the area."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Nicolas Alcantara

Nicolas Alcantara

February 17, 2026

5  out of  5
rating by Nicolas Alcantara
"I couldn’t be happier with my insurance company. They are extremely professional, responsive, and easy to work with. Anytime I’ve had questions or needed assistance, they handled everything quickly and clearly. The customer service is top-notch, and they truly make you feel valued as a customer. I highly recommend them to anyone looking for reliable and stress-free insurance coverage."
We responded:
"Thank you for the amazing review, Nicolas! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Steve Hogg

Steve Hogg

January 27, 2026

5  out of  5
rating by Steve Hogg
"I liked these people during the 5 years I was with them. However they didn't tell me before I went to the dealership to purchase another vehicle, that they was terminating me . All this information came after I purchased another vehicle, so that ment I was going to pay way higher premium. If they would have told me this while we talked at the dealership, I could have bought a vehicle out right with the equity monies I had,then I wouldn't have needed nothing but pip I don't guess there's nothing I can do about it now.Have a good day"
We responded:
"We appreciate your review, Steve! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of maloni Doty

maloni Doty

January 26, 2026

5  out of  5
rating by maloni Doty
"Shari is the best. This Local agency goes beyond the basic needs of their customers and they build great relationships!! Thank you for an amazing job!!"
We responded:
"We genuinely appreciate your 5-star review, Maloni. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of candace beck

candace beck

January 23, 2026

5  out of  5
rating by candace beck
"Great group to work with. The prices are competitive and they met all my coverage needs. I like the multi vehicle discount!"
We responded:
"Thank you for the great review, Candace! We are always here to help with your insurance needs here in Panama City . "
Profile photo of Bryant Stickels

Bryant Stickels

January 22, 2026

5  out of  5
rating by Bryant Stickels
"Great Service Great price. Thanks Sharron"
We responded:
"Thank you so much for the 5-stars, Sharron! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Armand Vilches

Armand Vilches

January 12, 2026

5  out of  5
rating by Armand Vilches
"Friendly, reliable, and professional!"
We responded:
"We appreciate your review, Armand! We are delighted to know you have had a great experience with our State Farm office. We appreciate you and are here to help! "
Profile photo of Tracy VanAtta

Tracy VanAtta

December 22, 2025

5  out of  5
rating by Tracy VanAtta
"So refreshing to receive excellent customer service. Sandy was very patient with helping me switch from my prior insurance and is helping me to possibly secure another policy with State Farm soon."
We responded:
"Thank you for your review, Tracy! We strive to provide excellent customer service and are so grateful for your business and look forward to working with you. We appreciate you!"
Profile photo of S Smith

S Smith

December 18, 2025

5  out of  5
rating by S Smith
"Shari went above and beyond to help with my insurance needs through State Farm."
We responded:
"I am so glad Shari was able to help you and you had a good experience with our office. If there is anything else we can do for you please let us know. We truly appreciate your business!"
Profile photo of Ronald Fraser

Ronald Fraser

November 22, 2025

5  out of  5
rating by Ronald Fraser
"We have appreciated the people at the Panama City State Farm office more than we can say. They were there to help us after we went through Hurricane Michael and lost everything including our cars and house. They were one step ahead of us in getting a rental car, and helping us begin the recovery process. When our van was hit and totally destroyed they were there to help in every way. Their kindness and compassion and efficiency have been greatly appreciated. We have had other insurance companies try to get us to change, but we could never find another company with people who truly care as much as Sandy and Sharri at Lori Pons Insurance Agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of AMY PURVIS

AMY PURVIS

November 20, 2025

5  out of  5
rating by AMY PURVIS
"Shari was so helpful and considerate. Everyone there is so helpful. I highly recommend them."
We responded:
"We’re honored by your positive feedback Amy! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Seth Cromwell

Seth Cromwell

October 31, 2025

5  out of  5
rating by Seth Cromwell
"Some of the friendliest staff I have ever had the experience of dealing with. We love our branch at the Lori Pons office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Jessica Gatewood

Jessica Gatewood

October 8, 2025

5  out of  5
rating by Jessica Gatewood
"I had a wonderful experience in finding a much better rate for my full coverage personal and commercial vehicle insurance. Shari was awesome, knowledgable, and really patient with me. Shari also discussed a Term Life Insurance policy, which fit into my budget really well. With her expertise I was able to get all 3 types insurances for $20 less than my old policy, which was only full coverage personal vehicle insurance. Shari was also able to answer all of my Term Life Insurance policy questions in depth and quickly, I didn't have to wait for a call back, hours later. If you are looking for new insurance, I highly recommend talking to Shari!!"
We responded:
"We’re honored by your positive feedback, Jessica! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Gerry Marcatos

Gerry Marcatos

September 8, 2025

5  out of  5
rating by Gerry Marcatos
"Shari was very helpful courteous and professional, if she wasn't sure of the answer she took the time to look it up and made sure I had all the answers to my questions."
We responded:
"We’re thankful for your feedback, Gerry! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Sara Jones

Sara Jones

August 6, 2025

5  out of  5
rating by Sara Jones
"Very helpful people! I did not have to do a thing. Sandi did everything. It was a great experience. Lori was there as well.That is why I stay with State Farm."
We responded:
"Thank you for reviewing our State Farm office, Mrs. Jones! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We enjoyed your visit in the office & sincerely appreciate your business!"
Profile photo of Halle Weston

Halle Weston

July 18, 2025

5  out of  5
rating by Halle Weston
"Sandy is the best! The team at Lori Pons State Farm is friendly and efficient!"
We responded:
"Thank you, Halle, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Beyond Vagabond

Beyond Vagabond

July 16, 2025

5  out of  5
rating by Beyond Vagabond
"The Lori Pons State Farm office is THE BEST. VERY KIND, PROFESSIONAL AND PATIENT with my insurance problem and thoroughly helped me find a resolution. GO SEE THEM! Ms. Sandy is the best!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of Paul Atwell

Paul Atwell

June 3, 2025

5  out of  5
rating by Paul Atwell
"Lori Pons State Farm are the best when it comes to customer service and answering any questions that you might have on your policy and when you really need them they were there after Hurricane Micheal ."
We responded:
"We’re honored by your positive feedback, Paul! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Latonya Thomas

Latonya Thomas

May 30, 2025

5  out of  5
rating by Latonya Thomas
"Lori Pons and the staff , especially Sandy, Shari has always been so wonderful and very quick to respond. I have been with State Farm for many years and have no complaints or issues.If you are looking for insurance at a great price and friendly staff ,give them a call."
We responded:
"We appreciate your review, Latonya! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Kristen Williams

Kristen Williams

May 20, 2025

5  out of  5
rating by Kristen Williams
"I always have a pleasant conversation with the agent and my questions are answered immediately and help is given. I much appreciate their willingness to help with any questions or issues with a smile in their voice."
We responded:
"We appreciate your review, Kristen! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of sean wood

sean wood

May 20, 2025

5  out of  5
rating by sean wood
"We switched 2 1/2 years ago and absolutely cannot be happier. They genuinely care. Customer service is always amazing and extremely professional. We absolutely save a lot of money and still maintain excellent coverage. And if you’re reading this, do not hesitate to call them, get an estimate and switch. You will not Regret it"
We responded:
"Thank you for reviewing our State Farm office, Sean! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Donna Garza

Donna Garza

May 16, 2025

5  out of  5
rating by Donna Garza
"I have been with Lori Pons State Farm since the beginning and will never leave. Ms. Shari is always professional but yet personal. She knows how to keep that balance and I love it. To me with her staff Ms. Lori can’t go wrong."
We responded:
"We’re thankful for your feedback, Donna! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of W.S. Williams

W.S. Williams

May 16, 2025

5  out of  5
rating by W.S. Williams
"Sandy was very knowledgeable and very helpful. Getting great coverage was an easy transaction! Would strongly recommend!"
We responded:
"We appreciate your review, Bill! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Tia Black

Tia Black

May 16, 2025

5  out of  5
rating by Tia Black
"Sandy is a pleasure to work with, very reasonable and always helpful."
We responded:
"We’re honored by your positive feedback, Tia! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Isabell King

Isabell King

May 15, 2025

5  out of  5
rating by Isabell King
"Wow were do I begin I Switched to state farm 4 years ago and let me tell you these ladies are Awesome.Lori could not have hired a beautiful Set of ladies I Love Sandy and Sheri they are Very Kind and thoughtful and Generous they have the best Personality we are like family sharing baby Pictures and just loving each other You can't get that Everywhere Lori These ladies should be Commented I Love them Both way too Go State farm I would change a thing Mrs King 👑💕💕💕💕"
We responded:
"We appreciate your review, Isabell! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"