State Farm® Insurance Agent Lori Pons
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Darlene Bickley
February 27, 2026
"I went into this State Farm office to move my insurance policy from Texas. Sandy was very helpful and made it a smooth easy process for me. I would recommend them to anyone moving to the area."
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Nicolas Alcantara
February 17, 2026
"I couldn’t be happier with my insurance company. They are extremely professional, responsive, and easy to work with. Anytime I’ve had questions or needed assistance, they handled everything quickly and clearly. The customer service is top-notch, and they truly make you feel valued as a customer. I highly recommend them to anyone looking for reliable and stress-free insurance coverage."
"Thank you for the amazing review, Nicolas! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Steve Hogg
January 27, 2026
"I liked these people during the 5 years I was with them. However they didn't tell me before I went to the dealership to purchase another vehicle, that they was terminating me . All this information came after I purchased another vehicle, so that ment I was going to pay way higher premium. If they would have told me this while we talked at the dealership, I could have bought a vehicle out right with the equity monies I had,then I wouldn't have needed nothing but pip I don't guess there's nothing I can do about it now.Have a good day"
"We appreciate your review, Steve! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
maloni Doty
January 26, 2026
"Shari is the best. This Local agency goes beyond the basic needs of their customers and they build great relationships!! Thank you for an amazing job!!"
"We genuinely appreciate your 5-star review, Maloni. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
candace beck
January 23, 2026
"Great group to work with. The prices are competitive and they met all my coverage needs. I like the multi vehicle discount!"
"Thank you for the great review, Candace! We are always here to help with your insurance needs here in Panama City . "
Bryant Stickels
January 22, 2026
"Great Service Great price. Thanks Sharron"
"Thank you so much for the 5-stars, Sharron! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Armand Vilches
January 12, 2026
"Friendly, reliable, and professional!"
"We appreciate your review, Armand! We are delighted to know you have had a great experience with our State Farm office. We appreciate you and are here to help! "
Tracy VanAtta
December 22, 2025
"So refreshing to receive excellent customer service. Sandy was very patient with helping me switch from my prior insurance and is helping me to possibly secure another policy with State Farm soon."
"Thank you for your review, Tracy! We strive to provide excellent customer service and are so grateful for your business and look forward to working with you. We appreciate you!"
S Smith
December 18, 2025
"Shari went above and beyond to help with my insurance needs through State Farm."
"I am so glad Shari was able to help you and you had a good experience with our office. If there is anything else we can do for you please let us know. We truly appreciate your business!"
Ronald Fraser
November 22, 2025
"We have appreciated the people at the Panama City State Farm office more than we can say. They were there to help us after we went through Hurricane Michael and lost everything including our cars and house. They were one step ahead of us in getting a rental car, and helping us begin the recovery process. When our van was hit and totally destroyed they were there to help in every way. Their kindness and compassion and efficiency have been greatly appreciated. We have had other insurance companies try to get us to change, but we could never find another company with people who truly care as much as Sandy and Sharri at Lori Pons Insurance Agency."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
AMY PURVIS
November 20, 2025
"Shari was so helpful and considerate. Everyone there is so helpful. I highly recommend them."
"We’re honored by your positive feedback Amy! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Seth Cromwell
October 31, 2025
"Some of the friendliest staff I have ever had the experience of dealing with. We love our branch at the Lori Pons office."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jessica Gatewood
October 8, 2025
"I had a wonderful experience in finding a much better rate for my full coverage personal and commercial vehicle insurance. Shari was awesome, knowledgable, and really patient with me. Shari also discussed a Term Life Insurance policy, which fit into my budget really well. With her expertise I was able to get all 3 types insurances for $20 less than my old policy, which was only full coverage personal vehicle insurance. Shari was also able to answer all of my Term Life Insurance policy questions in depth and quickly, I didn't have to wait for a call back, hours later. If you are looking for new insurance, I highly recommend talking to Shari!!"
"We’re honored by your positive feedback, Jessica! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Gerry Marcatos
September 8, 2025
"Shari was very helpful courteous and professional, if she wasn't sure of the answer she took the time to look it up and made sure I had all the answers to my questions."
"We’re thankful for your feedback, Gerry! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Sara Jones
August 6, 2025
"Very helpful people! I did not have to do a thing. Sandi did everything. It was a great experience. Lori was there as well.That is why I stay with State Farm."
"Thank you for reviewing our State Farm office, Mrs. Jones! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We enjoyed your visit in the office & sincerely appreciate your business!"
Halle Weston
July 18, 2025
"Sandy is the best! The team at Lori Pons State Farm is friendly and efficient!"
"Thank you, Halle, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Beyond Vagabond
July 16, 2025
"The Lori Pons State Farm office is THE BEST. VERY KIND, PROFESSIONAL AND PATIENT with my insurance problem and thoroughly helped me find a resolution. GO SEE THEM! Ms. Sandy is the best!!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Paul Atwell
June 3, 2025
"Lori Pons State Farm are the best when it comes to customer service and answering any questions that you might have on your policy and when you really need them they were there after Hurricane Micheal ."
"We’re honored by your positive feedback, Paul! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Latonya Thomas
May 30, 2025
"Lori Pons and the staff , especially Sandy, Shari has always been so wonderful and very quick to respond. I have been with State Farm for many years and have no complaints or issues.If you are looking for insurance at a great price and friendly staff ,give them a call."
"We appreciate your review, Latonya! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kristen Williams
May 20, 2025
"I always have a pleasant conversation with the agent and my questions are answered immediately and help is given. I much appreciate their willingness to help with any questions or issues with a smile in their voice."
"We appreciate your review, Kristen! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
sean wood
May 20, 2025
"We switched 2 1/2 years ago and absolutely cannot be happier. They genuinely care. Customer service is always amazing and extremely professional. We absolutely save a lot of money and still maintain excellent coverage. And if you’re reading this, do not hesitate to call them, get an estimate and switch. You will not Regret it"
"Thank you for reviewing our State Farm office, Sean! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Donna Garza
May 16, 2025
"I have been with Lori Pons State Farm since the beginning and will never leave. Ms. Shari is always professional but yet personal. She knows how to keep that balance and I love it. To me with her staff Ms. Lori can’t go wrong."
"We’re thankful for your feedback, Donna! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
W.S. Williams
May 16, 2025
"Sandy was very knowledgeable and very helpful. Getting great coverage was an easy transaction! Would strongly recommend!"
"We appreciate your review, Bill! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Tia Black
May 16, 2025
"Sandy is a pleasure to work with, very reasonable and always helpful."
"We’re honored by your positive feedback, Tia! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Isabell King
May 15, 2025
"Wow were do I begin I Switched to state farm 4 years ago and let me tell you these ladies are Awesome.Lori could not have hired a beautiful Set of ladies I Love Sandy and Sheri they are Very Kind and thoughtful and Generous they have the best Personality we are like family sharing baby Pictures and just loving each other You can't get that Everywhere Lori These ladies should be Commented I Love them Both way too Go State farm I would change a thing Mrs King 👑💕💕💕💕"
"We appreciate your review, Isabell! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"