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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phyllis Stephens Hand

July 11, 2026

5  out of  5
rating by Phyllis Stephens Hand
"Very informative"
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Michelle Johnson

July 8, 2026

5  out of  5
rating by Michelle Johnson
"I had an outstanding experience with Sherry at State Farm, working with Lori Pons’ office. The customer service I received was exceptional—the best I’ve experienced in years. Sherry was knowledgeable, efficient, personable, and got straight to the point while making me feel valued as a customer. I truly appreciated her professionalism and willingness to help. I highly recommend Lori Pons’ State Farm office to anyone looking for outstanding service."
We responded:
"Wow, thank you for the amazing 5-star review, Michelle! It means a lot to us here in Panama City to know that you had such a wonderful experience with us here on State Farm Agent Lori Pons’s Team."
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Julie Smith

June 23, 2026

5  out of  5
rating by Julie Smith
"Recently moved to Florida and had the pleasure of speaking with Shari at State Farm. She took so much time to speak with me. So professional, kind and patient as she talked through the best coverage!"
We responded:
"Thank you for the amazing review, Julie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Devin Payne

June 19, 2026

5  out of  5
rating by Devin Payne
"Hands down the best insurance rates and the best costumer service around. Miss sandy always makes things easier and takes a load of stress off my shoulders everytime I call about adding or changing policies"
We responded:
"Thank you for the fantastic review, Devin! We are always here to help with your insurance needs here in Panama City . "
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Dianna Good

June 17, 2026

5  out of  5
rating by Dianna Good
"Very personable and quickly completed changes I needed. Wonderful people."
We responded:
"Thank you for the amazing review, Dianna! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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D Hoffman

June 4, 2026

5  out of  5
rating by D Hoffman
"The team at this office is great. They helped navigate setting up home insurance, made suggestions based on my history, and helped balance all of my billing. I appreciated their advice and feedback throughout the process."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Lori Pons’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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JUDY REECE

June 4, 2026

5  out of  5
rating by JUDY REECE
"I called and spoke with Shari at State Farm. My auto insurance had gone up substantially. She gave me a quote for the same insurance I had with the other company. It was much cheaper. I changed insurance over the phone. She also quoted me renters insurance. I now have that with State Farm also. She was very nice & explained everything throughly. I am very happy I called them."
We responded:
"We really appreciate your 5-star review Ms. Judy, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Sarah G

May 29, 2026

5  out of  5
rating by Sarah G
"Such great service and friendly staff- super helpful- always worked to confirm they are looking for, not only the best quote, but the best service and provider for you- so happy I was able to reach out to State Farm first!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Lori Pons’s Team here in Panama City . "
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Moe Junior

May 27, 2026

5  out of  5
rating by Moe Junior
"I
've had excellent service from Lori Pon - State Farm."
We responded:
"Thank you for your kind review of State Farm Agent Lori Pons’s Team. We appreciate it!"
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Kayla Cook

May 27, 2026

5  out of  5
rating by Kayla Cook
"Sandy is always extremely helpful! We have our home, auto and rv insurance through State Farm. Unfortunately, we have had to File claims for both our house and our RV, but State Farm Has been extremely easy to work with and have paid our claims quickly."
We responded:
"Thank you so much for the 5-stars, Kayla! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Lori Pons’s Team anytime."
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Anthony Simler

May 27, 2026

5  out of  5
rating by Anthony Simler
"I've been with this agency for about 40- yrs. Whether it was Life insurance, Whole Life, Home or Auto, they've always come through. More importantly, I trust them to be up front and honest with me."
We responded:
"Thank you for the amazing review, Anthony! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Richie Ward

May 22, 2026

5  out of  5
rating by Richie Ward
"Great people to work with, won’t find a nicer or more responsive team"
We responded:
"Thank you for your kind review of State Farm Agent Lori Pons’s Team, Richie. We appreciate it!"
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Matthew Bays

May 14, 2026

5  out of  5
rating by Matthew Bays
"The staff at this agency are extremely helpful and responsive! They helped us with some fairly complicated insurance issues including new construction / builders risk insurance, and some issues that came up with being a large acreage property. All throughout the staff were super helpful."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Panama City to know that you had such a wonderful experience with us here on State Farm Agent Lori Pons’s Team."
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tyler freeman

May 9, 2026

5  out of  5
rating by tyler freeman
"Absolutely as Friendly as could be! I couldn't ask for better assistance! Thanks so much!"
We responded:
"Thank you for the amazing review, Tyler! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Matthew Green

April 30, 2026

5  out of  5
rating by Matthew Green
"Friendly and knowledgeable staff that always try’s to get you the best deals. Highly recommend them. They do life insurance and other policies besides home and auto so make sure you ask about that as well! Ask for sandy she’s amazing!"
We responded:
"Thank you so much for the kind words Matthew! We appreciate you & I agree with you, Sandy is amazing!"
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Ila Kelley

April 30, 2026

5  out of  5
rating by Ila Kelley
"Very professional and helpful. I highly recommend Lori Pons State Farm Insurance Agent. Thank you Lori Pons and Sandy Beaty"
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Kevin Van Der Schaaf

April 30, 2026

5  out of  5
rating by Kevin Van Der Schaaf
"I found Lori Pons State farm Insurance office to be one of the best.They are professional and hard working.Thank you ladies.."
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Tiffany Lemus

April 29, 2026

5  out of  5
rating by Tiffany Lemus
"Very helpful staff and affordable prices"
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Ben Davis

April 18, 2026

1  out of  5
rating by Ben Davis
"Please respect my wishes on my property. I have this sign so I’m not bothered at my own domicile. I don’t want to be bothered at my house please and thank you"
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Kathleen DEL DONNA

April 1, 2026

5  out of  5
rating by Kathleen DEL DONNA
"Excellent customer service and communication in obtaining homeowners insurance and auto insurance policies."
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SticknString Adventures

April 1, 2026

5  out of  5
rating by SticknString Adventures
"Been with Statefarm for years , great service from my agent!"
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Jennifer Butler

March 31, 2026

5  out of  5
rating by Jennifer Butler
"Lori is awesome but her employee, Shari is responsible for taking an awful day and turning it into a great day for me! She has a huge knowledge base and took care of my concerns quickly and efficiently (even though it was her lunch hour!). I am very grateful!"
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Caitlin Carter

March 22, 2026

5  out of  5
rating by Caitlin Carter
"Gina is awesome! I can call or email her anytime and she always gets back to me with a cheerful tone! She’s a dependable lady ❤️"
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chad thornton

March 20, 2026

5  out of  5
rating by chad thornton
"I called in to get insurance and Lori is the best and helped me out until the very end. I would highly recommend. Thanks again Lori."
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Danice Tyson

March 20, 2026

5  out of  5
rating by Danice Tyson
"Sandy. helped me find the best insurance policy She took a lot of time determining which polisy was the best for my needs. All the staff are very kind and helpful. We have done business with State Farm for many years and have always been satisfied."