State Farm® Insurance Agent Lori Pons

"I have been dealing with this same office for 30yrs + and have always had good service and experience. Everyone is knowledgeable and helpful. I should have stopped at saying I’ve been with them for over 30yrs that says it all. My daughter and now my oldest grandson is a customer."

"I always have a pleasant conversation with the agent and my questions are answered immediately and help is given. I much appreciate their willingness to help with any questions or issues with a smile in their voice."

"We switched 2 1/2 years ago and absolutely cannot be happier. They genuinely care. Customer service is always amazing and extremely professional. We absolutely save a lot of money and still maintain excellent coverage. And if you’re reading this, do not hesitate to call them, get an estimate and switch. You will not Regret it"

"I have been with Lori Pons State Farm since the beginning and will never leave. Ms. Shari is always professional but yet personal. She knows how to keep that balance and I love it. To me with her staff Ms. Lori can’t go wrong."

"Sandy was very knowledgeable and very helpful. Getting great coverage was an easy transaction! Would strongly recommend!"

"Sandy is a pleasure to work with, very reasonable and always helpful."

"Wow were do I begin I Switched to state farm 4 years ago and let me tell you these ladies are Awesome.Lori could not have hired a beautiful Set of ladies I Love Sandy and Sheri they are Very Kind and thoughtful and Generous they have the best Personality we are like family sharing baby Pictures and just loving each other You can't get that Everywhere Lori These ladies should be Commented I Love them Both way too Go State farm I would change a thing Mrs King 👑💕💕💕💕"

"If you need a good agent Shari is the best!! She has really helped me save money over the years and has provided excellent customer service and policies."

"Lori and Sandy are fantastic. Always call us back quickly, work to get us the best rates. We have every policy with them and can’t imagine finding a better team to insure us!"

"Shari and Lori have been a great source of information and help. We've been with them for going on 7 years now and I have never been happier with a Statefarm agent and I recommend them to anyone who is looking."

"Great place! Always available to help. Love miss Shari. Highly recommend."

"I have been with State Farm for many years. Lori Pons State Farm insurance has always been there for me. Any issues comes up they fix right away. Gives a whole new meaning to “Like a good neighbor, State Farm is there!”"

"Shari was such a wonderful help! She made everything very easy to understand got us the best deals as well! She was just a delight."

"Lori & Sandi are the best - they have had our insurance for 10 yr plus and would not even consider changing"

"Shari, Sandy and Lori are AMAZING to work with! I pay a very reasonable rate, you should too! Call them and get a quote. Much cheaper than Geico/General. Been there, tried that. Saved more staying with State Farm!"

"Been a customer since the early 80 ‘s always been there for me!"

"Thankyou Lori pons for our insurance needs !You have a great establishment, with professional experience knowledge!"

"Very helpful staff."

"I would not recommend this office or StateFarm in general, not the same company it use to be (read the fine print for everything). I had them for many years and sadly loyalty and customer service isn’t a thing and the same anymore. I don’t normally do these reviews but maybe if it helps someone else then it is worth my time. This office messed up our car insurance multiple times and corporate dropped us because they stated we didn’t have insurance when we clearly did and had proof of it. They reinstated us just to charge us more. They sent letters to the state saying we didn’t have insurance when we did and our drivers licenses got suspended where we had to go pay to fix their mistakes. It was a mess and nothing was done to help us even at corporate level. Also, not once did Lori Pons “our” agent call or speak to us about anything or try to step in and help. Not sure where she was or if she even knew about any of it until it was too late and we left. Then after we cancelled with headquarters they still charged us the next month and we had to call to get a refund. Save yourself some time and headache and go elsewhere. 😩"

"I have gotten the best advice and service from the Lori Pons Agency. I have shopped around virtually everywhere and found they have the best rates, and without sacrificing service. That's a rare thing these days! They take pride in what they do and it shows. When I call, Shari always seems to be the one that answers and she has had great insight into the best way to go about insuring my home and autos. We all know insurance has gone up a lot these last few years, and Shari has helped me mitigate those costs, and helped me keep my insurance affordable. I rarely write reviews, but I can assure you that if I’m taking the time to call out something, it’s noteworthy. This agency and Shari have been wonderful to deal with, and the advice I receive from them is in my best interest, not in the interest of their commission check like most places these days. I was not originally trusting of this when Shari talked to me about getting the State Farm Credit Card (I don’t use credit cards for much). But I decided to go ahead and get it. It’s now The only credit card I use, and I only use it to pay my premiums, then I pay it off. Just doing that I received almost $300 in the first 6-8 months and applied it toward my insurance premium. I’ll take free money any day! Thank you Shari Cockrell for the good advice, and GREAT customer service! A+"

"Have never had any issues with this agent. All employees are exceptional. If I’ve had any questions or concerns they have addressed them instantly. Great staff and agent."

"Very friendly and helpful agents at this location. They are always there to help my family and I with any accidents we have had. Great experience here!"

"The staff, especially Shari, has always been wonderful to work with. I have been with State Farm for many years and this office is outstanding! They are always helpful, kind and there to address all of my insurance needs. If you are looking for insurance at a great price plus personalized service that won't treat you like just another number I highly recommend giving them a call."

"Sandy helped me get my app straightened out and spent much valued time with me. I love my Insurance Agency."

"Sandy at this State Farm Agency has been most helpful with our Insurance. She is always up-beat, friendly, and very patient with her clients. I fully recommend THIS State Farm Agency. They are in Callaway in an easily assessble location."